FREE 2 DAY SHIPPING. NO MINIMUMS. NO EXCLUSIONS.

Shipping & Returns Policy

Shipping Terms and Conditions

As Luxaa.com, we look to process orders as quickly as we can, so you can start enjoying the products you love, faster. 


We offer free 2 day shipping on all orders, no minimums.


Orders shipping to Hawaii, Alaska, and APO/FPO/DPO addresses may take up to 3 weeks. 

For questions regarding shipping options, call us toll-free at 1 (855) 797-2257, or send us an email at help@luxaa.com.


Returns and Refunds


Not loving it? No problem. Our goal at Luxaa.com is to make sure you’re completely satisfied with your purchase. We’re happy to accept returns and provide a full refund (excluding shipping) as long as all items are:

  • in the original packaging

  • in salable condition

  • received within 30 days from the delivery date


Fees may apply when returning...


  • opened or used items - 15% restocking fee
  • orders over $500 - 50% restocking fee + a restocking fee on the cancellation fee
  • defective or damaged items - we’ll cover all shipping costs

Keep in mind, if you refuse to accept packages, shipping fees are nonrefundable.

Address Changes: We do not reship or make changes to the shipping address that was provided on the original order. Any package that is refused or undeliverable due to an insufficient address is subject to a refund. 


Refunds/Credits will be issued within 2-7 business days. Keep an eye on your inbox for a confirmation email. 


Note: Luxaa.com reserves the right to refuse refunds on personal use products for any reason.


How to Return Your Product 


  1. Contact the Pharmapacks Customer Care team at 1 (855) 797-2257 or via email at help@luxaa.com.

  1. Let us know the reason for the return (damaged, missing, defective, etc.). Please include “RETURN” and the order number in the subject line.  


Note: A full refund will be issued unless an arrangement was made prior to starting the return process. 


If you have any questions, please call us at 1 (855) 797-2257. Our team is ready to assist you Monday - Friday from 8:00AM-8:00PM EST.